FAQ  

Frequently asked questions

How do I care for my pieces?


All pieces are handmade with polymer clay. Polymer clay is a very durable material, however pieces can break if handled improperly. I recommend storing your pieces of polymer clay art in a cool and dry place when not in use. Pieces should not be worn while swimming, showering, or bathing as this could diminish the life of your beautiful art. If your polymer clay pieces become dirty, dampen a towel with to gently wipe off dirt or makeup. If your pieces arrive damaged, please contact us so that we can discuss the best solutions.




I have sensitive ears -- are your earrings nickle-free?


You and me both! I take pride in using only nickle-free earring posts for those that have sensitive ears. All posts are made with hypoallergenic stainless steel. If you have additional questions about material, please contact us.




How long will it take for my order to arrive?


Once orders are placed, allow 2-3 business days for your package to be dropped off at the USPS-- domestic orders will be shipped USPS First Class which can take up to 3-business days to arrive. Please allow up to 10-business days for your package to arrive on your doorstep. International orders will be shipped International USPS First Class -- please allow up to 16-business days for international orders to arrive. Tracking numbers will be provided with all orders within 3-business days of orders being placed. In the event you need your order ASAP, please add a note in your order and we will try to accommodate as best as we can. **Please note that we are not responsible for packages once they have been dropped off at the post office




Do you accept returns or exchanges?


If you're not happy with your purchase, please notify us within 7-days to begin the process of a return or exchange. Buyer will be responsible to pay for postage to ship back to Gloss and Juice and item must be in its original condition.